*How do I change an electronic combination?
To change the combination on an electronic lock:
WITH THE DOOR OPEN
1.) enter six zeros (000000),
2.) enter the existing combination once, and
3.) enter the new combination twice.
Detailed instructions on how to operate your lock will be shipped
inside your safe.
*How Do I Get More Keys?
If you have a safe with a dual key lock, these keys can be duplicated
by a certified locksmith or order now online with us before we
ship our safe.
*How do I track my order?
Upon shipment of your order you will receive a notification email
with your shipment tracking number. (Most of our safes are being
delivered by UPS.) You will be able to use this information to
track your shipment directly with the freight or package carrier.
All freight companys will call you to arrange a time for delivery.
*Government and Schools PO Orders
We do accept PO orders from pre-approved clients. Here is the
process involved:1.) In order to be approved for PO invoicing,
you can either email or fax us your credit reference sheet, or
complete and return our credit application form. 2.) We will notify
you when your account is approved by Accounting (usually takes
1-3 business days) 3.) Upon approval, you can submit your PO and
we will fulfill your order.
*What is a combination lock? (dial)
A combination lock is a lock that is unlocked by dialing a combination.
Although it can refer to both mechanical and electronic locks,
the term combination lock describes a mechanical lock.
Mechanical locks are operated through a dial, which you spin to
the left, then right, then left, then right again to open the
lock. The dial mechanical locks that we install on our safes will
be preset to a unique 3 number combination. This is a $75 value!
Other companies ship the safe without setting the combo. Forcing
you to contact your local locksmith to set the combo for you.
Changing the combination by the user voids our warranty.
*What is a dual key lock?
A dual key lock is a key lock that requires two keys to open.
Usually found on drop safes, depository safes, and other type
safety deposit boxes at the bank. This is a very affordable and
effective lock that requires both keys to be turned before the
The advantage of this lock is that it can require two people to
be present before it will open. There are two keys, the "gaurd"
key and the "user" key. The "guard" key is
the single key that matches all dual key locks. The lock ships
with one copy of this key and it should be turned first.
The lock ships with two copies of the "user" key. This
key must be turned after the guard key. The user key will turn
further (about three eights of a turn) than the guard key (which
only turns almost one quarter turn).
It is important to realize that the keys must be inserted with
the teeth pointing either up or away from the hinges (depending
on the safe model and the boltwork configuration).Many keys come
with a code on them. Please make sure that you keep track of the
code written on each key and that you use the correct key with
the correct safe. It is somewhat hard to find a locksmith that
can duplicate these keys in some small towns. It is howerer referred
to an S&G Blank and it is quite common.
*Do I have to pay extra for Residential
Thanks to our special rates, this is FREE
from us...unlike from many other companies. Freight companies
charge a fee for making deliveries to residential areas. Residential
Delivery Service is charged by the freight company at its discretion.
*What is Inside Delivery?
Delivery includes transportation of the shipment to your location
only. We do have to charge an extra $50 for inside delivery. A
slight warning on inside delivery...the driver is only equiped
with a pallet jack, which doesn't go over steps and up staircases.
As long as there is a smooth path it will be brought JUST a foot
inside the door and left. They will not take it up elevators or
unload and install.
Please note that Inside Delivery is NOT the same as Installation
... the delivery company is only required to bring the item inside
the building; they may not necessarily move it to where you ultimately
want the safe located. In addition, if there are steps between
the curb and the door, inside delivery service may stop at the
first step encountered.
*What is a Liftgate?
Delivery is transportation of the shipment to your location only.
A lift gate is a mechanical lowering device that can be used to
offload your shipment from the back of the delivery vehicle. All
of our safe deliveries come with a FREE
liftgate service unless the safe is a small one and does not require
it. This is as much as a $100 value that many of our competitors
charge extra for.